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  • Valve Automation
  • Vendor Managed Inventory using Palm Pilots
  • Direct ( & Web) Order Entry
  • EDI

We Make Problems Disappear!

A representative from one of our gas utility customers called to complain about pipe nipple threads. Our salesman took a set of ring and plug gages with him to the meter shop, where the utility fabricates meter assemblies. When he gaged the pipe nipples, he found them to be perfect. When he asked the shop supervisor what the nipples were threading into, the gentleman replied that the nipples were being threaded into gas regulators. Our salesman found that the threads were out of tolerance on four of the first 10 regulators he checked. The utility had made the assumption that because the regulators were expensive, they must be OK. In the long run, the timely discovery of this fact saved our customer considerable time and money.

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